Terms and Conditions
About these terms
These terms cover everyone who uses the products, software and websites of Golden Tiger Casino. To play you need an account and a deposit. By creating an account you confirm that you have read, understood and accepted the terms. We may change or remove any part of them at any time without notice, so check them from time to time. If you keep playing after a change is published, you accept it. We may also tell you about updates by email. The terms are published in English, and if a translation is unclear the English version always applies. If a court or regulator finds one rule invalid, the rest stay in force.
Who runs Golden Tiger Casino
Fresh Horizons Limited of Road Town, Tortola, in the British Virgin Islands manages the Golden Tiger Casino brand. Our licence comes from the Kahnawake Gaming Commission, Canada, under licence number 00972.
Who can play
We do not accept registration or play from anyone under the legal gambling age where they live. Accounts of underage players are closed and any winnings are forfeited to the Kahnawake Gaming Commission. You alone are responsible for checking that online gambling is legal where you live or are located, and our service is not meant to help anyone break the law. We can check your identity, electronically or with documents, at any time.
Your account
Your registration details must be accurate, complete and kept up to date, so tell the Support Centre when your address, email, phone number or other details change. Accounts with wrong or missing details can be suspended until verification is done, and if it cannot be finished the account may be closed and balances or deposits handled at our discretion. You may hold one account only. Extra accounts can be suspended and their winnings confiscated.
Choose a password and keep it private. Anything done with your correct username and password, including biometric login, counts as your own action. If you switch on biometric login, register only your own biometrics on your device. If you share your login details with someone else, we may close or suspend your account without a refund. Tell us at once if you notice someone using your account without permission. Money cannot be moved from one player account to another.
Dormant accounts and balances
An account counts as dormant when you have not placed a bet, deposited or withdrawn for a period we decide. To protect your money we remove dormant balances within up to 60 days. Bonus funds are forfeited, and cash can be put back on request once you pass our security checks. Balances, deposits and pending withdrawals do not earn interest, because we are not a bank. We do not give tax or legal advice, so please ask a professional.
Verification
We may ask for documents after a deposit or before a withdrawal, for example ID, proof of address and proof that you own the card, bank account or wallet you use. Documents must be clear and legible. If they are incomplete, obstructed or show signs of tampering, we ask for more information until your identity is confirmed, and documents we suspect to be false can lead to the account being closed or a withdrawal failing. A withdrawal may wait until verification is finished.
Fair play rules
Bots, malicious software, exploiting bugs and tools that change game outcomes are not allowed, and money won this way is confiscated. Playing through a virtual machine is treated as an attempt to manipulate the games. If a system or game malfunctions, all bets and payouts during the malfunction are void, and we may refuse or limit any bet.
Welcome offer and bonus rules
The sign-up offer covers your first five single deposits and must be claimed with a first deposit within 7 days. Bonus money goes to a separate bonus balance that cannot be cashed in. Bonuses from the first and second deposit need 200 times play-through before they turn into cash, bonuses from the third deposit onward 30 times. Slots count 100% towards the play-through, while table games, live casino and other games count 2%. Unused promotional bonuses are forfeited 60 days after registration. One promotion is allowed per person, household, device, address, financial account and network. Irregular play, such as very large single bets with bonus funds, even-money bets on roulette, craps or sic bo, autoplay for wagering or hedge betting, can lead to winnings being withheld.
Deposits and payments
We do not charge for deposits, though your bank or payment provider might. Use only payment accounts in your own name and make sure the money is there when you deposit. Deposits that are charged back or reversed lead to winnings being voided and balances confiscated.
Withdrawals
Withdrawals are paid from your cleared balance in your account currency. A request stays pending for 48 hours and is then processed on the next business day. Until that moment you can reverse it. Limits per transaction, day, week and month may apply depending on your country and method. Converting to another currency costs 2.5% above the average interbank rate, and direct bank transfers carry a fee of $50 USD under 3,000 units and $100 USD above. Players whose wins are far higher than their total purchases across Casino Rewards partner casinos can withdraw up to $4,000 per week.
Complaints
Contact the Casino Support Centre first, within 6 months of the issue. If we cannot settle a dispute, we refer it to eCOGRA, our alternative dispute resolution body, whose decision is final. You can also send a complaint straight to the Kahnawake Gaming Commission.